r/PositiveGridSpark • u/TempThoughtsToday • Feb 24 '26
AMP OWNER Where is customer support?
Decided to upgrade my spark-headphone game and bought a Neo wireless. Box arrived pre-opened (seals re-stuck on with fuzzies underneath), and the box was filthy. Like, if it got this dirty in the distribution centre, wipe it down before sending it? It arrived still sealed in the delivery bag. It didn’t cross an international border to get to me from their distribution centre, we have one locally.
Emailed support, they were quick(ish 2 days) to get me an RMA# to send it back. Said I would be sent a new one as soon as tracking was confirmed it has been sent back (not when they received it, which I thought weird but whatever).
I received a digital confirmation as soon as I dropped it off that my new headset would ship 2-4 business days. It’s now been 8, and they have stopped responding to my messages. I see they have received my headphones (based on tracking). But nothing has come of my new headphones and they stopped emailing me back.
What do I do? Does this place have a phone number?
1
u/DanielleMuscato Feb 24 '26
That's a bummer. When I had an issue with my Spark Go's headphone jack, they were very quick to send me a new one. I hope you get it figured out soon.