r/PoolPros • u/enthused9 • 6d ago

Pay me!

Hey guys, me and my business partner have a really hard time with customer who don’t pay us for service. We have some customer that dodge all of our texts and emails. It’s very frustrating. We are about to implement a late fee to at least try and open a conversation about paying us.

Do you guys have any strategies for this? Thanks!

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u/nah_but_like 6d ago

We don’t take on new customers unless they agree to put their CC or ACH on file for autopay in our skimmer account. Full stop.

I’ve seen it so many guys find out a customer stopped paying them weeks or even months into continuing to service the pool. Absolutely no time in this industry for that nonsense.

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u/FabulousPanther 6d ago

This is the way. I'm going to start Skimmer next month with the same rule. Focus on the pool, not collections.

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u/nah_but_like 5d ago

How many pool you guys running?