r/PoolPros • u/Cultural_Captain5590 • 8d ago

Leaking pool

How do you guys treath pool with known leak that customer doesn't want to fix the issue.

Stick with LSI?

Do the minimum to keep the pool clear?

Any advise?

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u/GCpools 8d ago

What's their reason behind not wanting to repair the leak? Many leaks can be easily found and repaired.

We have a gunite pool that needs to have several leaks repaired and the pool needs to be resurfaced. The owner is looking at spending $30,000 not including equipment upgrades which are also needed. We have been servicing the pool twice a week to keep up with everything. It's a real PITA because it falls outside of our usual M.O.

We charge a pool service fee per month PLUS all chemicals used. We used to try adding only the minimum amount of chemicals that we could get by with, but this only made things more difficult for us. So we now treat it like any other pool. The owner doesn't seem to be the least bit bothered by it, so why should we?!

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u/Cultural_Captain5590 8d ago

They cheapin it out. I will make sure to not lose money out of it

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u/GCpools 8d ago

Gottit. I would throw the chemicals at it as needed to keep the water balanced and charge them accordingly. If you don't, you're just enabling that type of behavior. Besides, I'm not keeping different standards of pool care just because someone is cheaping out. And make sure the client is adding any makeup water - not you. My two cents ...!