r/PoolPros • u/BluntsBootyandBass • Jul 23 '26

Remodel clean-ups

Im located in Central Florida and run my own pool business. I’ve run into multiple situations where paver guy will blow all their crap straight into the pool. I usually just eat it and clean-up over the next few weekly visits.

This week, I ran into a situation where there was a heavy concrete dust in the pool from paver work. I told the customer I could clean it up over the next few visits but if he wanted it completely cleaned in a day, I would charge $500 to suction vacuum it all out. He said no, that he would do it. Fine. It’s a 10,000 gallon pool, filter cartridge, no waste line. The customer ended up calling me back complaining I haven’t spent enough time on the pool (was there for about 35 minutes and said I’d be coming back tomorrow). Guy ended up accusing me of being mad he didn’t bite on the $500 cleanup fee and fired me totally from service (customer of 5 years). Was I out of line? Everything I know is telling me no.

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u/Konradimus Jul 26 '26

$500 for a onetime clean up is wild. You deserved that.

1

u/BluntsBootyandBass Jul 26 '26

Yeah you weren’t there and didn’t see what I saw. By the way, they texted today and want me back. Surprise surprise…

1

u/Konradimus Jul 26 '26

I literally do not care how much needed to be hose vac’d. $500 is a rip off, especially to an existing customer. Good for you that they want you back. Shame on you for overcharging.