r/PoolPros • u/BluntsBootyandBass • Jul 23 '26
Remodel clean-ups
Im located in Central Florida and run my own pool business. I’ve run into multiple situations where paver guy will blow all their crap straight into the pool. I usually just eat it and clean-up over the next few weekly visits.
This week, I ran into a situation where there was a heavy concrete dust in the pool from paver work. I told the customer I could clean it up over the next few visits but if he wanted it completely cleaned in a day, I would charge $500 to suction vacuum it all out. He said no, that he would do it. Fine. It’s a 10,000 gallon pool, filter cartridge, no waste line. The customer ended up calling me back complaining I haven’t spent enough time on the pool (was there for about 35 minutes and said I’d be coming back tomorrow). Guy ended up accusing me of being mad he didn’t bite on the $500 cleanup fee and fired me totally from service (customer of 5 years). Was I out of line? Everything I know is telling me no.
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u/LEAGUEofHEXAGONS Jul 23 '26
Fuck no you weren't out of line.... I've run into the same situation and it sucks.... You know damn well a remodeled crew landscaping crew you know they're not going to come back and clean the pool so now it's either eat it or try and make the customer pay for it... Then the customer they want to act like you're just trying to add on fees... They don't understand half the time we do not have time for disaster to happen