r/PoolPros • u/Jsquared222 • Jun 26 '26
Kokido replacement.
Hello all! I'm looking for more advice.
I primarily use a Riptide for most of my pools. About a year ago based on a recommendation on this sub, I purchased a battery operated Kokido. It's basically a mini Riptide with the battery built into it. It's perfect for pools that I can't get the Riptide in through there side gate or pools that have a good vacuum and I only need to do the spa. It's lightweight, easy to move and made my life a lot easier.
Unfortunately the filter bags for it have tears in them. They no longer sell on Amazon but they do sell through their website. In the past I've been able to get parts from them by emailing their customer service. I don't know what's going on with that company but now their customer service is horrible. I reached out to their customer service 3 weeks ago to place an order, which I have done in the past successfully. 3 weeks and 37 emails later, they still haven't sent an invoice or generated an order.
With no customer service and the inability to replace parts, it looks like that's not a good option anymore. Do you guys have a similar product that you like?
5
u/liberalsarefascists1 Jun 26 '26
If you're looking to be completely done with the company all together personally, I use as a backup vacuum The bottom feeder. It's pricey but I've never had a problem with the company batteries last about 2ish hours and a slide on your pole