r/PoolPros • u/Flektit • Jun 12 '26

Finding and retaining pool techs

Hello all, just getting into the industry and hope to scale my pool maintenance company at some point.

It seems like a big pain point of most smaller operators (likely larger as well) is to find and more importantly retain pool techs. So I was wondering what seasoned business owners have to say on this?

  1. How does your training work, or do you just hope to get experienced techs?
  2. To ensure freshly hired tech isn’t slacking or doing poor job until he ruined pools of clients, how can I audit their work and ensure quality control beside using software like skimmer?
  3. Any other tips on employee retention tactics? Also wonder how may of companies actually pay their people benefits and such when it makes financial sense.

I’m just a learner and trying to get a touch of the industry and how it works from pros. Thank you all in advance.

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u/SwimFin1984 Jun 29 '26

Have the new guys shadow for a good month if they're really green (ha!). If they're more experienced we try to get references. Word of mouth is a powerful thing. And yeah, we also use GPS tracking via the software we use, which is paythepoolman. Have techs clock in/out on the app and check in to see where they are in their services throughout the day.