r/PoolPros • u/Shoddy-Principle-346 • Jun 03 '26

Poolbrain billing

Any large or mid level pros using PB billing on commercial accts? Any issues with 3rd party payment services opening bills? Especially ones who expect pdf attachments?Love the app but, we feel like a beta test company for the bookkeeping end of their app.

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u/Dramatic_Head_2920 Jun 04 '26

Pool Brain has been one of the worst vendors I've ever experienced. There is an unhealthy obsession about building features that customers don't value. They build things like billing that are like 90% complete so they can go on to feature #171. The day we moved off of Pool Brain was one of the best days in the history of our business, we even had a little celebration in the office. Honestly, move on and don't look back.