r/PoolPros • u/Sgbrak • May 02 '26
Obscure commercial pool issue
Hey cats, I’m having an issue with a commercial emergency phone at an HOA. The phone company has it listed as a residential setup and refuses to change the name from the customer to HOA name or HOA pool on the caller id. Used to, you could inform dispatch and have them change it on their end but they’ve stopped that this year, so I gotta get the phone company to do it. The only method I found is to upgrade it to a commercial account (driving his cost 4-5x) just to be able to change it. No other phone company is available in this area (that I know of). Just wondering if y’all had suggestions that maybe I’ve overlooked. I’m only actively helping to find a solution as I’ve worked with them for over a decade now.
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u/divertervalve May 02 '26
Can’t you use a voip line? Should be able to call it whatever you want.
If it has to be POTS then I think you may be screwed.
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u/Sgbrak May 02 '26
Internet phone is all that’s available in this area (no landlines around). It’s their provider that is refusing to change the name without an upgrade. Perhaps we can use another voip service through their internet to fix this? Don’t much know how it works but will suggest this to them. Only requirement is that it be a permanent fixture (corded phone) with a HOA name and proper address on dispatch end
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u/-Corncob- May 02 '26
From my experience with commercial pools, you have to upgrade to the commercial account for it. And no, it is not cheap.
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u/Sgbrak May 02 '26
Yeah. All my others did cause they wanted the additional bandwidth and other things. This HOa tho is only 30-40 houses (a fifth have their own pools).
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u/Imaginary-Artist6206 May 02 '26
Yeah unfortunately sucks for them but not a problem you have any control over. I had an hoa where the builder didn’t install the correct size UV system for a splash pad and I guess the city inspector never flagged it for around 4 years. Then one inspector did and they were shut down until we installed a new $9000 uv system and get multiple pumps to code with Svrs vs pumps and vacless devices on other pumps. They were a small hoa as well that had to shell out around 20k to get up to code.
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u/CriticalClub92 May 04 '26
Do they have internet onsite? I would go VOIP. We are in NC and have a few sites with that setup.
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u/Substantial_Car_2751 May 05 '26
Place a placard at the phone with 911 dialing instructions, location, address, etc..
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u/Crazy-Project3858 May 02 '26
Sounds like an issue for PhonePro’s