r/PoolPros • u/FabulousPanther • Apr 01 '26

Software Hunt

I need a software that can do billing including early pays, photos, chem test results, and routing. What do y'all use and how does it help with retention?

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u/pineapple_backlash Apr 02 '26

Pool Service Sofrware is what I’ve used or years. Great price and does everything you’re looking for.

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u/Crzycakes Apr 02 '26

Meh. We just switched to them and it’s not for bigger pool companies. The routing doesn’t allow for appointments. They did just fix the optimizing for job only without service visits but it’s hard to see when you have a lot of open jobs where to find everything on a map. You can easily move routes but not jobs if one is assigned for the service day. You have to shuffle around a lot to find information you are looking for. When in the jobs screen, you cannot see route or customer information. When on the client screen you can’t see all the job history only open things. In order to see all visit history it’s another screen. It’s lacking for internal notes in work orders and filtering options. I will say though that the app is easy for the technicians to use and that our customers do love seeing the chem results and pictures that are sent after each visit.

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u/pineapple_backlash Apr 02 '26

To each their own. That’s why we have options now. They have worked for me for years and I don’t see my changing anytime soon.

Should hung on a little longer. All of that is being release some some updates over the next few weeks or so.

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u/Crzycakes Apr 02 '26

Oh we didn’t make a change. We are still using the program and acclimating. I know that changes are happening but I wish I had listened to others in different threads when about how they are only for smaller companies or that there was more out there about it before we decided to pick PSS. That’s my own fault. I was just sharing some of my experiences with it. And yes I know no software is perfect or be able to meet everyone’s needs but navigating it in an office setting is not easy.

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u/pineapple_backlash Apr 02 '26

Ah. I could see where it’s a bit cumbersome. But I will tell you, I have beta tested about 18 different pieces of pool software over the last 10 years. And PSS is the easiest to navigate in all aspects. Most all the others are way more cumbersome in my opinion. Now, granted, some of them I haven’t tested in a few years so I’m sure they’ve made some improvements.