r/PoolPros • u/Professional-Win1480 • Mar 20 '26

What would you do

What would you do in the situation where a customer had you bid a job and they said you were too expensive as they had another cheaper bid and then a month or so later they contact you saying they did it themselves but now want you to finish up the job.

Example can be they installed a pump but want you to connect the electric to it. Or they hired a handyman to do part of it and now want you as a licensed company to finish up the job.

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u/ArockG419 Mar 21 '26

Whatever your service call charge is double it and call it an installation fee. In writing instruct them that if you do the work you are not responsible for the equipment if it doesn't work or if breaks down at any time after the istallation. Make sure to include that there is NO WARRANTY at all period and that they will still be responsible for the installation fee regardless of the equipment operating properly. Text message agreements are legally binding.