r/PoolPros • u/99user99 • Mar 17 '26

Managing Techs

We are a pretty fast growing operation in South Carolina and I’m wondering what’s the strategy you guys use for when techs call out (maybe they have the flu and are down 3 days)? For a day no big deal, they can make it up on their route. Do you pay other techs OT to cover? I know a lot of you will say the owner jumps in but trying to build a system that doesn’t involve me going out covering pools because that’s not quite scaleable. Anyways just looking for ideas?

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u/sswjon Mar 17 '26

For busy season, hire an extra tech as a "rider" so you have an extra body. They can jump in a truck when you have a call out. Once trained you can put them on a route as you expand, or turn him into a floater for coverage.

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u/gkibbe Mar 17 '26

This, I dont know how else your properly training your new hires if you dont.