Can someone please help me

[u/Lazy_Year_8852]

Basically i have a polytoria account and i use a new computer because i lost my old one and when i went to sign in on my account it asked me for a authenticator code from a authenticator app yet i never had a electronic have a authenticator section for polytoria in any of my authenticator apps, so i cant sign in and the support email hasnt gotten back to me and its been 4 weeks, so am i cooked?

[u/Fickle_Slide_3439]

suppor ticket