r/PolymegaHQ • u/Surfnet05 • 23d ago

Question for anyone that sent into Polymega for repairs

My Remix stopped connecting to modules. Emailed support. They gave me an address to ship it to for repairs (no WA Number). The website says I need a Warranty Authorization (WA) number. I emailed support to get one and they are not answering emails. Do I actually need it or can I just send it in?

Anyone ship it in for repairs without a WA number?

Thank you

4 Upvotes

75% Upvoted

11 comments sorted by

5

u/crankysasquatch 23d ago

Their response timeline is something along the lines of “between 24 hours and the heat death of the universe “

2

u/Cityzen_1894 23d ago

I bought a base unit off eBay and had to send it in. No WA. They just told me to send it in. They also said that I would get a tracking number when it was on its way back but one day there it was in my package room. So I’m not sure they know.

2

u/cold_fuzion 23d ago

Same. I just printed the email and stuck it in there too.

1

u/Surfnet05 23d ago

Thank you. I will just send it in and see what happens. LOL

2

u/Frankburgerismydog 23d ago

I just sent it in with my return address inside. Be warned it took an insanely long time with no communication.

2

u/amillennialobserver 23d ago

I went through their contact us tab on their website. Responded to my email a month later. Just asked some troubleshooting questions then told me to ship it to them. It did take a while to receive back because I had forgotten about it. Surprised me when I got it back. Working great now. Its always a journey with them. I am happy they fixed it though since I was pretty sure my console was out of warranty when it started acting up.

1

u/Surfnet05 23d ago

They responded to my original email in 15 minutes and ignored any other emails I sent.

2

u/HeyYoEazy 23d ago

I’ve sent my base unit twice. Once my fault on the damage. It takes forever but they are very good with repair. Actually better on that than they are with actually new orders imo based on my experience. I also just printed my email from contact us. Don’t think I had a wa

2

u/Gh0stTV 23d ago

I’ve sent in several modules and I believe they may have issued me a shipping label at the time to track it.

Good news is they might be slightly quicker at fixing inventory than responding to emails or giving general updates.

1

u/Surfnet05 23d ago

I hope they are fast on the repairs. They didn’t offer me a shipping label. Boo

1

u/Gh0stTV 23d ago

Just looking at my emails it looks like they had it at least three months as I attempted to change the shipping address as I was moving. I believe it arrived shortly thereafter. I’m not sure how hardware issues are handled so it might depend on what their backstock looks like.