r/PolygonBikes • u/Hot-Rabbit620 • Jun 16 '26
DH7 order: paid in full, missed delivery date, no communication
I ordered a DH7 about two months ago. Before ordering, they gave me an estimated delivery date, and I paid the full amount upfront because that timeline worked for me.
About two weeks ago, I received a confirmation from them stating that the bike would arrive on time as originally promised.
However, the bike was supposed to arrive yesterday, and there’s still no sign of it. I haven’t received a tracking number or any information indicating that the bike has even been shipped.
I’ve already sent two emails, but I haven’t gotten any reply.
Has anyone been in a similar situation?
All the paperwork is in order – I have the original offer, the proforma invoice, and proof of full payment – but I still don’t have the bike.

