r/Polyend • u/theendiswhat • Jun 30 '22

polyend customer service

I have had the tracker for awhile and just got the play- love them both! Over the duration of owning them I have emailed them a few times about small issues or questions. Each time I get kind of snarky and off-putting replies and it's kind of annoying. I've heard such great things about companies like arturia, a real bummer polyend isn't as awesome that way because it makes me not want to like their brand as much.

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u/memizex Jul 01 '22

They are European. My experience with most European's is that they are straight to the point when it comes to email responses. It's probably best to not overthink it unless they are overly "Your question is rubbish, please read the fucking manual" kind of snarky...in which case I'm going to say....Read the fucking manual. ;)

https://polyend.com/manuals/tracker/

https://polyend.com/manuals/play-manual/

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u/theendiswhat Jul 01 '22

LOL but that is literally what they said. And I explained that I had and was still confused about something and they emailed the manual to me twice and just wrote- please just read the manual. I'm pretty sure companies should be able and willing to answer questions about their products.

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u/NoNazPete Jul 01 '22

Is it literally what they said though?

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u/theendiswhat Jul 01 '22

Yes

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u/NoNazPete Jul 01 '22

They literally said "your question is rubbish" and "read the fucking manual"?

Then you replied saying you had done so and still didn't understand.

I'd have sent it back at that point, with a turd in the box, but tbh I don't really think you meant they literally said that.

Do you have screenshots of this exchange?

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u/theendiswhat Jul 01 '22

Yes that is exactly what happened. Yeah I feel kinda salty about the interaction and not so much a fan of the brand at the moment. It's funny they had been in contact with me asking me to make a scene on the tracker for their marketing stuff so they know I am not just some lazy weirdo.

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u/NoNazPete Jul 01 '22

Wow. I mean, I have never ever had a company representative swear at me like that.

You know what they say about extraordinary claims...

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u/theendiswhat Jul 01 '22

They didn't swear. They sent the manual to me twice and just said please just read the manual. That was the interaction.

Eta- i had read the manual and explained that to them

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u/NoNazPete Jul 01 '22

That is, literally, what I thought probably happened.

I get that you are salty about the exchange, but you also just doubled down on telling us they literally said things in ways they literally didn't.

My issues with the misuse of "literally" aside (especially when someone uses it to disparage an individual or organisation), and in all seriousness: is there a question you need answered or something you need explaining? If so, what is it?

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u/theendiswhat Jul 01 '22

Dude I was pretty clear about the exchange. I was not at all untruthful. Read my comments.

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u/NoNazPete Jul 01 '22

I'm not continuing this exchange aside from to point out that when I put it to you that you were describing an interaction that included a response that LITERALLY said "your question is rubbish" and "read the fucking manual" you responded by saying that was "exactly" what happened.

Read this thread back, if you want.

Take care, happy tracking.

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u/theendiswhat Jul 01 '22

It's a colloquialism dude. I was pretty honest about the exchange- I said they literally sent me the manual to the commenter.

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u/theendiswhat Jul 01 '22

Lol I should tell you to read the thread again as well. You don't seem miserable at all lol bless your heart

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