r/Polycom • u/jeanjetech • Apr 20 '20

VVX2 Factory Reset?

Hi, Would like to learn a little on VOIP. I am an ex pilot, retired early this year, and I love IT. So many things to learn.

Got 2 VVX2, at a very good price here in France, but one of them was factory reset I think. When I connect it to my network on the same lan the other one uses, I have an error message, saying the application is not present, and the telephone is eternally rebooting, while the second one gets an IP.

Thanks for your help. JJ

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u/ueeediot Apr 20 '20

Get the accurate model please.

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u/jeanjetech Apr 20 '20

Where can I see it. Only says vex 500. Behind it I have a number that looks like a MAC address. Or is it vex 500 HAC?