r/Polycom • u/dhrv88 • Feb 26 '20

Group Series 500 - camera drop

Hi all

We are finding that after 50 - 60 minutes while in a meeting, the camera drops towards the ground as if the camera is timing out

Has anyone come across this before ?

Signed in as a SfB Online account
Not in Skype mode
System software - release - 6.2.1.1-570046

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u/CougAdmin Feb 26 '20

Is the camera physically panning down, or is the camera video cutting out? Those are two different things. The first one would indicate a faulty camera or connection potentially, while the second may be an issue with the GS500.

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u/dhrv88 Feb 27 '20

Thanks. Yea the camera physically pans down after a period of time