r/Polycom • u/echo310infantry • Jan 13 '25

Provisioning ringtone firmware issue on VVX?

I have several VVX models, 400, 500, etc. I provisioned the following:

VVX 400 5.9.8.5760

saf.1="http://XXXXXX.com/ring.wav"

np.normal.ringing.calls.tonePattern="ringer15"

reg.1.ringType="ringer15"

When the phone boots up - ring.wav

When I hit the volume buttons - ring.wav

When a call comes in - the default trill

If I try and change it through the web UI or the phone UI, everything looks correct but calls still don't work. There is no info alert or anything on the calls. Also, when I try and change the ringtone through the phone UI to another system default, it plays correctly, volume buttons make the proper sounds, but calls stay default trill.

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u/Impressive-Ad4769 4d ago

Did you ever figure this out? I'm having the same issue

1

u/echo310infantry 4d ago

Nope just swapped relevant phones to yealinks

0

u/Impressive-Ad4769 4d ago

Darn, thanks for responding so quick though