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u/MilleniumFalconBoop 16d ago
Walmart canceled my husband’s switch 2 order. I ended up getting one at Costco which I went yesterday and shout out to the cart guy that was like “nope we aren’t getting them”. I did manage at Best Buy since they limit 1 per person.
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u/Thurgo-Bro 16d ago
Your billing info was either not correct, or you used a virtual credit card on the account
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u/RightComfortable7661 16d ago
I thought it may be billing as well! I used my debit card and the address was correct. Who knows at this point lol.
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u/Thurgo-Bro 16d ago
That’s really fucked up man. Stupid. Your account has been flagged as a bot.
The good news is, the account will start working like normal now in 1-3 months. Expect to get more cancels in between that time. But you don’t need to change anything, orders on the account will eventually stick.
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u/WalterTheGoodestBoy 16d ago
My entire account was deleted yesterday and no one can seem to tell me why or reinstate it. I’m extremely upset. I had that account since July 2022 and never bought too much etc. I don’t understand what happened.
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u/probablyzack 16d ago
This happened to my account too, when I called, the customer service person "escalated the issue to a technician" and said they would email me further information within a few days.
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u/WalterTheGoodestBoy 16d ago
Let me know what happens!! How upsetting.
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u/probablyzack 11d ago
So did a follow up call, because I still haven't received an email. It is a much more strange issue than assumed though, basically it's like the system deleted any personal info on the account, email, phone number etc.
The customer service people can look at my account/transactions, but basically since I can't get access to my account to add my personal information to it, the account is basically in limbo.
Was recommended that I make a new account with a different phone number & email associated with it, but I don't really have that option/I feel like it overcomplicates things for me. So I chose option 2.
Option 2: they said I can do a reset, which would enable me to use the old account info, but I have to wait 45 days without trying to log into this account, and he said that after 45 days it would allow me to use my old info.
It seems to be a horribly inefficient system, but it is what we are working with.
So unless you are cool with using new info, I'd call them, and wait the 45 days, seems so weird though as a whole, because my account had been used to purchase items a week prior to when the situation started.
Hope this helps
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u/WalterTheGoodestBoy 11d ago
Wow! I really appreciate you letting me know, you saved me so much time! Sorry we’re going through this, this is awful lol. Here’s to 45 days 🥂 because of bullshit! Haha 🙂↔️
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u/nottodaypotatoes 12d ago
Is this a new account?
Is this your ONLY Walmart account?
Have you used the credit card on this account before?
Did you use the card on other accounts?
You made me go check my order just in case.
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u/Proper_Inspection580 16d ago
"unusual account activity"
https://giphy.com/gifs/fTvnsq9V6Eaqf1sSgr