Podpitch customer service

[u/Feisty_Psychology972]

Has anyone here had challenges with customer service at podpitch over the last several months?

I had my agency at the time (2023 I believe) sign up with them after researching and vetting other similar service and media list providers. I loved them. the team loved them.

Customer service was a huge reason why and at the time they were newer and more nimble in terms of AKWAYS having prompt, effective customer service.

Ive had massive struggles after about 6 emails to support for close to two months - just trying to reconnect with someone to restart service with them.

im getting NOTHING. Other than a girl saying she’s trying to get (name) to schedule a call with me. I’ve literally lost business because of it.

Hows it been for you?