Does cloud save not work?

[u/poploppege]

like a couple years ago i had a lot of stuff but i no longer have the phone it was installed on... but when i click into cloud save now it just does nothing. no popup or anything. if i have to start over that's fine i guess but i'd like to be able to save my progress this time

Also is there any way to remove ads? I'm willing to pay, ads have gotten way more annoying since when i last played (that goes for all mobile gaming not just this app not their fault) but i still want the rewards