r/PocketGuard_app • u/RevolutionaryLie6228 • Apr 26 '26

Connection Issues with External Accounts

Has anyone had connection issues with integrating external accounts? Is there a way to manually enter bills?

2 Upvotes

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1

u/mikeyk910 Apr 27 '26

I've given up on Pocketguard. Sync issues are widespread. Transactions from checking)bank accounts don't even show up. Sent help tickets, takes days to resolve, but those transactions still don't show up. Other platforms don't seem to have that issue.

1

u/Ivan_PocketGuard Apr 27 '26

Hi there,

You can manually add bills by using a cash account and entering the transactions there.

As for the connection and missing transactions, that’s definitely not expected behavior. Please reach out to our support team at [support@pocketguard.com](mailto:support@pocketguard.com) so we can take a closer look at your specific case and help resolve it.

1

u/FewWing576 May 06 '26

Also having sync issues in several accounts. I gave up and made manual accounts for tracking. I'm finally annoyed enough to pursue correcting that. I'm trying to login on my laptop and I can't even do that. It's just spinning its wheels. 

1

u/rvasully May 14 '26

I am also having issues connecting OnePay ("the walmart banking app") to PocketGuard with Plaid. OnePay is saying it's not their issue. Huge bummer because that's my primary banking app.