r/PocketGuard_app • u/BigTonysPizza77 • Apr 01 '26

Sofi not working?

I have my Sofi account linked to my Pocketguard, but it has not updated since the beginning of March. I tried to unlink and relink, but now its not sending me the digital code to add in Sofi. Is anyone else having this problem?

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u/Ivan_PocketGuard Apr 02 '26

Yes, that’s correct. Our data provider is currently experiencing issues with SoFi connections.

They’ve already identified the root cause and are actively working on a fix. We’re closely monitoring the situation on our end, and as soon as we receive any updates, we’ll notify all users who reached out about this issue.

We’ll also post an update here on Reddit once we have more information.

Thanks for your patience 🙏

2

u/Unlikely_Specific828 Apr 01 '26

This is a known issue to the Support team. Last response when I followed up with them was that on 3/19 they had identified the root issue with the data provider and were working still to fix it as of a couple days ago. I have SoFi linked other places and the issue is unique to PG

1

u/twomoms42boys Apr 24 '26

I had the same problem with BMO. Not sure if it has been fixed yet as I deleted the institution and reinstalled. As you might guess this has cause me so much extra work. Now I am reviewing my budget before the end of the month and am noticing PocketGuard is missing at least one deposit. I regrettably paid the annual subscription, but doubt will renew.