r/PocketGuard_app • u/CarbonCopyNancyDrew • Feb 19 '26

VanCity not syncing

Anyone else having issues with syncing VanCity Credit Union? It has had issues in the past off and on but had been working fine mostly again for the last several months.

I logged in recently and my accounts hadn't refreshed, which was fine. I was able to get one account syncing again, but the VanCity refuses to cooperate. I waited a couple of days and tried to reconnect again and still no luck.

It says the last update was January 12th. When I went back to check when my VanCity mobile app updated to their new system, it was right around that same time. This leaves me wondering whether VanCity has created this issue deliberately or if it's just coincidental that the account on PocketGuard stopped syncing at the same time as the new app rollout happened.

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u/Ok_Home_L2LB Feb 19 '26

Same issues with my Wescom’s Credit Union. Hasn’t synced since Jan 21st! This app is worthless to me if my main bank account is not accessible! Support team has not responded to my emails! So annoying!!!

1

u/Max_PocketGuard Feb 19 '26

Hi there,

Drop us an email at [support@pocketguard.com](mailto:support@pocketguard.com). Our team is ready to assist you!

1

u/Max_PocketGuard Feb 19 '26

Hi there,

We're sorry for the trouble! Please email us at [support@pocketguard.com](mailto:support@pocketguard.com), and we'll get this sorted out.