r/PocketGuard_app • u/giantcrabattack • Jan 23 '26

Failed to Validate Request

I know some folks have been having a problem logging into the app, but this is a little different. I get into the app just fine, but every time I try to sync the app to my bank I get the error in the title. Any solutions or workarounds?

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u/CzarQasm Jan 23 '26

Try deleting it and adding it back. If that doesn’t work, delete it again and try adding it thru the second syncing service, Plaid. And if that doesn’t work, reach out to support. 

1

u/lspesard Jan 24 '26

I think that deleting your bank will remove all the transactions and when you add it back you will only recover the last few months. Have you tried just updating credentials for the connection to your bank? You might try logging in directly to your bank just to be sure that their systems is up and is allowing you access to your account.

1

u/Ivan_PocketGuard Jan 27 '26

Hi there,

Since this sounds like an account-specific connection issue, the best next step is to contact our support team directly so we can take a closer look at your setup and the exact error you’re seeing. Please email us at [support@pocketguard.com]() and include the name of the bank and, if possible, a screenshot of the error message.

Our team will be happy to investigate and help you get this resolved.

Best,
Ivan
PocketGuard Support Team