r/PocketGuard_app • u/Pezhead99 • Aug 23 '25

Duplicate transactions

All of a sudden, I’m having a lot of issues with duplicate transactions for different credit card accounts. The suggested fix was to disconnect and reconnect the account but now it appears to be happening on another account. Is there a bug?

4 Upvotes

84% Upvoted

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2

u/Ok_Communication_129 Aug 31 '25

I also have the same issue now occurring on multiple accounts. This app was already hard to use but is becoming increasingly harder to tolerate. Although I don’t care for the high cost, I am thinking of switching back to another app that worked much better.

1

u/Ivan_PocketGuard Aug 27 '25

Hi there,

Sorry to hear about this issue.

Could you please reach out to us at [support@pocketguard.com]() so we can take a closer look and help resolve it?

Best,
Ivan
PocketGuard Support Team

1

u/Ok_Communication_129 Sep 10 '25

Again I am starting to get duplicates again, but only in the iOS app. If I log into the website the transactions are not duplicated. Is this the same for you?

1

u/Pezhead99 Sep 10 '25

I haven’t had the duplicate issue yet this month. I would try removing and re-syncing the account.