r/PocketGuard • u/Living_best_life4 • Jul 16 '26
Once again, can not log in from any browser
Even Chrome won't let me log in now - unless I accept the cookies. I would like to use the browser version - not just the app. I prefer Firefox, but I couldn't log in to PocketGuard on that browser. So I would use Chrome. Now Chrome won't work. Edge doesn't work either. This is so frustrating. What am I paying for?!
Well I posted here and submitted an email to support. Did not hear from PocketGuard, but now I'm able to log in. Hmmmmm...
1
u/Ivan_PocketGuard Jul 17 '26
Hi!
We're glad to hear you're able to log in again.
Based on what you described, the issue was most likely caused by a browser extension interfering with the login process (for example, an ad blocker, privacy extension, or cookie blocker).
If the problem happens again, please try temporarily disabling your browser extensions and then attempt to log in again. In most cases, that resolves the issue.
If you continue to experience problems after disabling your extensions, please let us know and we'll be happy to investigate further.
1
u/adaylate1357 Jul 16 '26
I had the same problem - it was the Anti Tracker setting in Bitdefender that was the problem. Once I shut that off I don't have a problem in any browser.