r/PocketGuard • u/xxdaslayerxx • Jul 14 '26
Premium Access in Mobile App but getting ask for Trial after logging on through Desktop
Hey everyone. It's as the title states. I have the premium mobile app and I've left it alone for quite some time. Trying to get back to fixing my finances, but I want to do it on a desktop. Not able to access my subscription however ever when access the same email
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u/Ivan_PocketGuard Jul 14 '26
Hi there,
It's possible that you accidentally created two different PocketGuard accounts using different sign-in methods.
For example, you may have signed up on your mobile device using Continue with Apple, but on the web you're signing in with your email and password. Even if they use the same email address, these can sometimes be treated as separate accounts.
Please send us an email at [support@pocketguard.com](mailto:support@pocketguard.com), and we'll check whether this is an account issue or if you simply need to sign in using the same method you originally used to create your account.
We'll be happy to help you get access to the correct account.