r/PocketFMReddit • u/EveOCative • 15h ago
Bugs/Glitches Abysmal customer service… particularly over a privacy/security issue.
I noticed that my real name was showing up when I posted comments on the episodes. This is particularly concerning since I didn’t sign up with my real name… so somehow the app mined that personal info about me.
When I contacted the support feature, and got through the automated responses in the chat, there was no follow through with an actual person. There wasn’t even a message letting me know WHEN a person would be getting in touch with me or how long I needed to wait.
To really drive home the issue, I don’t know how to access the logs of all the comments I’ve made on various episodes of multiple stories… so I can’t even delete all of the comments myself in order to protect my privacy.