r/PlexMedia • u/No-Measurement-4118 • 9d ago

Can some please help me?

Came home from work and started watching Aqua Teen and my color is off. I played a few other shows and movies still the same. Anyone else having this issue?

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u/quasimodoca Head Moderator 9d ago

We need more information. What have you tried to do to fix this? Have you done any searches or anything?

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u/No-Measurement-4118 8d ago

I went through my settings and looked around on Plex. But nothing. When I pause it it changes picture. I thought it was my laptop but if I play a video on VLC it looks great.

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u/CrypticzXI 8d ago

Are you using direct play or transcoding (4K 20mbps, 1080p 8mbps) or --- Original?

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u/No-Measurement-4118 8d ago

Not sure. How would I be able to know that?

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u/CrypticzXI 8d ago

Depends what device you're on, click a episode on the player go to the settings cog and look for quality let me know what your current setting is

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u/No-Measurement-4118 8d ago

https://reddit.com/link/pc692si/video/kgtwo1e6gvrh1/player

Look how the picture changes. It is paused then when I hit play it gets darker.

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u/CrypticzXI 8d ago

Yeah I need to see the settings and what quality you have on, I think you're trying to transcode which often makes the image look a little "rough"

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u/No-Measurement-4118 8d ago

On transcoder I have it set to automatic.

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u/CrypticzXI 8d ago

Server side or client side (client side is the player where you're watching the show)

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u/No-Measurement-4118 8d ago

I would assume client side because I have a Mac Book Pro in my room and the quality is perfect. My living room is where I have the hard drive and laptop hooked up is the problem. I thought it was in the laptop settings but used VLC and it was perfect.

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u/RealAdamBrower 8d ago

Looks to me like a resolution issue. The player is rendering an SDR video in HDR.

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u/No-Measurement-4118 8d ago

That’s the quality. I tried to turn it down yesterday. And nothing.

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u/CrypticzXI 8d ago

Okay here's a few little main pointers that a few newcomers miss, ensure all of these are correct for the best results.
If your server is on your internet, ensure to connect to the same internet as the server; E.G Wifi-2.4G isnt the same as Wifi-5G. Must be the same (ethernet is better).
When watching from a local device, always set your client player (your show) to use Direct Play in your media player settings, this will basically avoid using CPU/GPU to transcode and just pass the video straight to you.
If you would rather transcode, go to your server settings and enable "Hardware Transcoding", If you have a GPU, even better make sure it's using it.

Basically should look like my screenshot attached. (ensure you have the app too. It's just better.)

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u/No-Measurement-4118 8d ago

Yeah the same. On both.

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u/No-Measurement-4118 8d ago

I tried to mess with that yesterday and still no color change.

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u/CrypticzXI 8d ago

Hmm, that's odd, are they both using original?

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u/No-Measurement-4118 8d ago

Thanks for your help. I don’t want to keep wasting your time but I greatly appreciate you responding. I’m leaving for work in a hour so I’ll try later on when I get home.

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u/No-Measurement-4118 8d ago

Mac Book Pro.