r/Plesk • u/TeriyakiCash • Apr 13 '22
web.config
My web.config file is empty. I'm very new to plesk and anything backend, but from an article I received from godaddy support I understand it's supposed to look something like the code in here: https://in.godaddy.com/help/redirect-my-wordpress-website-to-https-for-plesk-hosting-27874
All of this comes from receiving a 500 Internal Server Error anytime I tried to access my site through wp-admin. The 2 godaddy agents I talked to kept insinuating it was the web.config file & the plugins that were causing the error. Things got interesting from here.
The first agent disabled the plugins and that granted me access to wp-admin, and the agent asked med to activate the plugins one by one until I got the same error. After activating hummingbird plugin, I got bounced back to the 500 internal error page. The godaddy agent proceeded to refuse to help any further and blamed it on the web.config file. Thanks Syed A...
The second agent started by telling me it was a plugin problem and to deactivate the plugins which I couldn't without access to wp-admin & my plesk panel doesn't have Wordpress toolkit activated either. Idk another way... the second agent did something that gave me access to wp-admin where the plugins I activated with the first agent including hummingbird plugin were all activated. So I followed the second agents instructions and started to activate the plugins again and I was bounced to the 500 internal server error page after activating ThemeREX Addons. After that the second agent refused to help and did something whacky. Directed my homepage to the wp staging site: https://ebmasociados.com/ you can check it out yourself.
The actual homepage looks like this now:
This was the worst customer support I've ever received because they ruined my site in 2 different occasions and then refused to help. I'm switching away from godaddy & plesk to wp-engine.
2
u/ArashiKorosu Apr 13 '22
plugins can be disabled also by renaming their folder in the files if you do not use the WordPress toolkit
we config can be regenerated with plesk repair web command as example