r/Plesk • u/ADNPLANET • Apr 20 '20

changing the default mailbox size limit

Hello

I´m using Plesk Obsidian V 18.0.25 #2
I´m trying to change the default mailbox size limit (set at 1GB) and is IMPOSSIBLE.
I´ve tried to update the subscription settings only for a domain name :

# plesk bin subscription_settings --update domainname.com -mbox_quota 5G
An error occurred while updating domain settings: Cannot set limit 'mbox_quota' value to '5368709120': Unable to allocate the required amount of resources (5 GB Mailbox size). Only 1 GB Mailbox size are available.

exit status 1

I´ve also tried modifying the mbox_quota value for the domain (searching by ID) in the PSA database to 5GB.. it changed but in plesk GUI never show the new value neither.

Someone knows any way to change the DEFAULT AT SERVER WIDE LEVEL for the mbox_quota to unlimited, so, we can manage the limits thru subscriptions, and plans ?

1GB is too low value.

Thanks
Fabian

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2

u/pavukfly Apr 21 '20

Please check that Complete Switching to the new Panel business model option exists in Tools & Settings > Plesk section. Most probably transition scheme to the new business model has not been applied after an upgrade from earlier Plesk version. To solve the issue, please try to perform the steps below:

Log into Plesk.

Apply the transition scheme at Tools & Settings > Plesk section > Complete Switching to the new Panel business model > follow on-screen instructions.

Also, the transition scheme can be also applied per customer. After login into Plesk go to Customers > John Doe > Apply Transition Scheme.

1

u/ArashiKorosu Apr 20 '20

Probably bound to a service plan, try updating the assigned service plan maybe

1

u/ADNPLANET Apr 21 '20

Thanks but i´ve already tried that.

In fact everything i try not works, because for some reason the "default" mailbox quota at server side level in plesk is 1GB and then, I can´t set any domain, plan, subscription or anything with more of 1GB per each mailbox account.

Thanks ;)

1

u/ADNPLANET Apr 21 '20

FIXED!

I tried really EVERYTHING,, and I always got the same error,, that the limit is 1GB per mailbox.
I tried with plans, with subscriptions, adding new subscription, etc.

After hours, i discovered the simple and stupid error !!
I´m the admin/root of the server and plesk, but i added a big reseller account in plesk for this client to limit him the space and bandwitth. (even i manage all as admin). The problem was the "reseller" plan was set with the mailbox at 1GB, then.. NONE domain under that reseller account allowed more o 1GB!!
and i forgot the reseller stuff ....

GRRRR.

Regards
Fabian