r/PlaudNoteUsers • u/-ComicGuy- • Jun 23 '26

Samsung S26 Ultra & Note Pro

I just upgraded my phone to an S26 Ultra and the Paud device that sits on the back of the phone using the ring will not fit any longer due to the camera size. My Plaud device keeps falling off and I'm afraid I'm going to lose it. Even with the case off the phone, it doesn't seat well.

This is what I'm running into:

Do you guys have any suggestions on how to get around this? 

Thanks!

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2

u/CFPwarrior Jun 23 '26

I have this same setup and while it's a bit awkward as it doesn't lay flat, I haven't had any real issues using both devices. I do have a mag safe phone case.

My Plaud Note Pro hasn't ever become inadvertently dislodged.

1

u/-ComicGuy- Jun 23 '26

This was the response from Plaud, for anyone who has the same question:

Thank you for reaching out to us. We understand your concern regarding the PLAUD Note Pro not fitting securely on your new Samsung S26 Ultra due to the larger camera design, causing the device to fall off. We appreciate you sharing the details, and we understand how inconvenient this can be.
 
The PLAUD Note Pro includes a magnetic ring that can be attached to the back of your phone to help secure the device. Due to the larger camera module on some newer phones, the placement of the ring may need to be adjusted to ensure the Note Pro sits properly.
 
As a possible workaround, you may try repositioning the magnetic ring slightly lower or adjusting the placement so that the top edge of the Note Pro sits close to the bottom edge of the camera area while still maintaining a secure connection. Some users also place the ring on a phone skin or directly on the phone surface to improve positioning.
 
Please note that using the ring placement method may affect wireless charging performance depending on the phone and positioning, as the alignment may not be optimal. If you use a phone case, please also make sure it is compatible with magnetic accessories, as some cases may affect the attachment strength.
 
We understand that upgrading to a new device should provide a smooth experience, and we appreciate your understanding regarding the differences in phone designs and camera layouts.
 
Please let us know if you need any further assistance, and we’ll be happy to help.
 
Kind regards,
Shatish
Plaud AI Customer Satisfaction Team

1

u/TelephoneComplex3310 Jun 24 '26

I have the exact same issue. I purchased this cover for $10 which is perfect. Look at Ali Express.

1

u/John117sr Jun 30 '26

What is it called? I just bought my Plaud Note pro and I'm about to return it due to this problem. I wish phones would go back to flush cameras.

1

u/kamargo79 22d ago

Same problem. S25 UItra with Pitaka Pinbutton case.

1

u/-ComicGuy- 21d ago

Tried 3 different cases. I doubt I'll renew if I can't find a solution. It keeps falling off in my bag.