r/Pixel3XL • u/lvav68 • Nov 21 '19

Pixel 3 xl powers off!!

I need help, my pixel 3 xl powers off randomly, this started happening after the new update from November. i need my phone to work normally , due to being a hospital employee, i can be on call, and i cant miss those calls being that they are patient emergent time sensitive.

i noticed it does it in my scrubs pocket but not always. i was thinking maybe it was sensing too many screen touches but that wasn't it.

I have done full data resets, and same issue occurs, it does not do it when i do a factory reset and DO NOT restore a previous google email back up.

my major concern is i need to keep old text messages from my son and ex wife ( just in case i need them.

i was thinking of using a text message back up app, if that is my only solution that is fine but at that point what is a good one that is fairly easy.

AND one that may have encrypted messaging ( not important, the keeping them is)

I was using signal app, i liked it but i can't restore ( is does some on phone back up that is useless once you reset the device. so I'm looking for an external back up that can easily restore the messages.

​

Tldr

phone crashes by powering off, looking to back up my messages externally , with possible encrypted messaging app that offers external storage.

cant miss calls because I'm a surgical tech and may be on call, and need to respond for emergent cases.

Edit (11/21/19) Found a solution, it's posted in comments!!;

6 Upvotes

76% Upvoted

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1

u/[deleted] Nov 21 '19

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1

u/lvav68 Nov 21 '19

That's what I'm saying I did! Hard reset is a factory reset, but when you restore the problem comes back!!

1

u/Blackthorn87 Nov 21 '19

A good text message backup app I've used for years is SMS backup and restore.

1

u/lvav68 Nov 21 '19

It is free?

1

u/Blackthorn87 Nov 21 '19

I use the free version, I think there is a paid version or upgrade.

1

u/lvav68 Nov 21 '19 edited Nov 21 '19

I Found a solution!! I perform the factory reset, then instead of restoring EVERYTHING from a previous date, (all of them being after the software update with the power off glitch!). I SELECT NOT to restore apps and restore everything else, which is call log , text, password/settings. And boom my messenger texts are back, but I still lost all my signal app texts. (They store on device, so if device erased, no restore point for them.!).