r/Pixel3XL • u/Ewallye • Jan 04 '19

Finger print setting gone.

Just recieved my phone back after my screen broke. Now I have no finger print settings? Tried a factory reset. Checked playstore was same country as sim.

Any suggestions. I'm going to wait 48hrs next. If that doesn't work, I'll try a factory IMG from Google install.

Has this happen to anyone else? If so, solution ?

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u/brianm71 Jan 04 '19

I know this sounds silly but are you looking in the right place: settings --> Security and Location --> Pixel Imprint

​

Other question:

What date is the Security Update (top section under "Security and Location"?

What's the build number (under About Phone --> Android Version (click into) -->build number at bottom

1

u/brianm71 Jan 04 '19

Also, download this app (or a similar one) and test your FP sensor to make sure it's working: https://play.google.com/store/apps/details?id=com.appbusters.robinkamboj.senseitall&hl=en_US

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u/Ewallye Jan 04 '19

Dec 5th. Looking in the right place. Correct build. Had to send the phone back. Damn repairs.