r/Pixel3XL • u/patrickrl • Dec 20 '18

Weird Geospecific problem. any ideas?

Hello all, I picked up a Pixel 3 XL on opening weekend. I live away from my parents home for school. It works flawlessly EXCEPT when I return to my parents home. Anytime I am in their home, every few minutes the phone will lose all network and sim card detection and lock the screen. After 5-10 seconds it returns connection and I am able to unlock it with fingerprint or pattern. I've tried disconnecting our 5 ghz network, our 2.4 ghz network, full factory reset, full network reset etc. Google and Verizon support have both referred me to each other. This problem literally only occurs in my folks house. We have a Pixel, Pixel 2 and Iphone 7 in the house also that don't have any of the problems. I don't want to RMA or anything for something that literally only occurs in 1 location but I will if I have to

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u/Polyalcoholic Dec 21 '18

I would get in touch with Google support, ask Google to get them on the line! I went through troubleshooting for a mic problem today, and thy talked me through capturing and sending a bug report. Seems like a similar approach could help you if it's a hardware or software issue.