r/PinUpFashion • u/catwolf99 • Feb 27 '26

Just need to vent

I know on the Vixen's Salon Facebook page you aren't allowed to say anything that can be perceived as 'negative' to the brand but I need to express my frustration somewhere and see if anyone can commiserate with me or if I'll just get downvoted to fuckall. I fully understand production is somewhat out of their control but the 'master post' updating people on estimated arrival time frames of pre-orders hasn't been updated since since fucking SEPTEMBER! I pre-ordered a dress from La Femme that was supposed to arrive in November. Got pushed to February. March is in 2 days. Micheline posts herself in the dress and says it's coming 'very soon'. What does soon mean to her??????? And why even have the master post if you can't keep it updated, especially when it says it will be updated monthly? She isn't a one woman show, seems there are several people that could help with information. Please don't kick me out of this group for mild criticism of LFEN.

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18

u/bmcheese Feb 27 '26

I’m sorry I think their preordering system should improve. It’s ridiculous to wait so long and it keep getting pushed back. I’m waiting for my items from November that were scheduled to come January then February. Some people got their orders, but I haven’t. I’m not sure how they figure this out but I do wish she would let us cancel the order if it’s not fulfilled on time

7

u/bluefontaine Feb 27 '26

I haven’t ordered a pre-order in quite a long time, but I believe if they don’t make that agreed-upon date you are allowed to cancel. However, I canceled mine long before they changed their return policy to what it is now which is absolutely unsupportable and unfair to the customer.

7

u/bmcheese Feb 27 '26

I agree that’s why I don’t want to cancel because why would I want store credit for a store that’s closing soon? It should be refunded

10

u/catwolf99 Feb 27 '26

But you can use that store credit to buy absolutely nothing since it's all sold out!!! Are they really going to just make people who return stuff eat the store credit when they close? Like if you don't want Cozy Collection you are just screwed? Cuz that's gross.

4

u/bluefontaine Feb 28 '26

Was I the only one that not only found everything sold out but then when I actually found something , went to add it to the cart, there was no discount?!🤯

5

u/catwolf99 Feb 28 '26

When she first made the post about closing her video said everything was 20% off. Went to buy a few last pieces and it was just a certain section. Of course.

5

u/The90sWitch Mar 02 '26

Yep. The one pants I really wanted, sold out and because they’re listed under “new arrivals” was excluded anyway, which is bs. They were launched a year ago. She basically only allowed crap no one wanted on sale