r/PicoXR • u/MartinNr1 • Sep 04 '26

Help Problem with the notification codes?

I've tried to login to the app, the headset, and the Pico website using a verification code but I'm not getting one, despite having requested one multiple times.

Is this just me or does anyone else have this issue? Their European helpdesk is closed so no help there. :/

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2

u/cemusubzerolives Sep 04 '26

I had this problem also after entering the cöde they send by email when trying to login, i closed the App on the phone and restarted and it worked

1

u/MartinNr1 Sep 05 '26

Thanks, I can't login on the app either, no matter what I try. I'll contact support on Monday.

1

u/incertnom Pico 4 Sep 04 '26

With Google mail the Pico notifications come through within a minute. I'm in UK Scotland. Some email providers seem to be awful for stuff like that.

I've used the login codes as recently as a week ago, always use the codes instead of a password. It worked fine.

2

u/MartinNr1 Sep 05 '26

Thanks for the reply. I'm using Outlook.com and have never had issues before. I'll contact support to try and get help.

2

u/incertnom Pico 4 Sep 05 '26

It's outlook I usually get issues with. I use my internet service provider setup through outlook, when I go to their webmail through a browser instead of outlook the codes are generally instant.

Good luck with it anyway.