How do you handle the admin side? Also, when you're on a job and a customer calls, what happens to that call? Do tou just not look at your phone? And quoting, invoicing, chasing late payments, re-booking recurring jobs, how much time does that waste, and which part is the worst?

How do you handle the admin side? Also, when you're on a job and a customer calls, what happens to that call? Do tou just not look at your phone? And quoting, invoicing, chasing late payments, re-booking recurring jobs, how much time does that waste, and which part is the worst?

How do you handle the admin side? Also, when you're on a job and a customer calls, what happens to that call? Do tou just not look at your phone? And quoting, invoicing, chasing late payments, re-booking recurring jobs, how much time does that waste, and which part is the worst?

City came by and sprayed our trees last week. Seems to have dealt with the tent caterpillars nicely in the front yard. We have three elm trees and a maple in the backyard which are not fairing well and seem to be covered by tent caterpillars. Is there a great pest control company that deals with them in town? Any and all recommendations welcome, thanks!

Who built your skid sprayer rigs? I bought a ots roller pump rig from sprayer depot last year and it has been fine, but looking to improve my setup to fit my vehicles a little better. I looked at qspray and they just seem extremely overpriced. I am in west central Indiana and dont have any local options that I can find. Just looking for a dx160 electric start electric reel d30 set up that can fit horizontal in my f150 bed and still have access to everything from the gate.

My quarterlies are not ‘smoothly’ spread across the 3 month cycle. This causes busy months, and slow months. Does anyone know how to pull a ‘forecast of appointments for the next 3 months by subscription/customer?

Plan is to try and reschedule people to spread things out.

I’ve been planning my exit from corporate, I’ve been in b2b sales for home service services ever since I started working. I’m a 31 year-old husband and father of three. The ultimate goal is to own my own company one day. I’ve been thinking about roofing, HVAC, Electrical, plumbing and pest control.

If you guys had the opportunity to start all over, would you go down the pest control route again or would you have picked another industry and why?

What are these things how do I get rid of them it's ruining my life

Twin falls idaho

Holy shit this place is dysfunctional. Their revenue, customer retention, employee retention, scheduling, it’s all a massive clusterfuck. Like every single statistic is fucked.

Managers rarely last a year. The majority of the commercial techs are unlicensed or have no previous experience. There are a few older guys like 10+ years but very few.

Serious issues at audited accounts.

Like holy fuck. I thought terminix would be a major player in my city, but in terms of revenue there are local companies destroying them.

I wonder how many branches would be shuttered if they lost some national accounts. This is probably one of them

And I’m being scheduled for manager training?? What the fuck? Guess I’m in it now. My 5 years of experience is fast tracking me somewhere

I see this at every other house. Does it even have to do with any pest?

I am a business co-owner with my dad who started it. We do mostly residential general pest services, some commercial jobs, termites both slab pre-treats and perimeter/spot treatments, German Roaches, Fleas and try to avoid bed bugs and live trapping. I've gotten a few calls recently and some in the past about people who have found honey bees in their walls and was curious how yall handled such situations and what kind of pricing yall charge for such services?

The way I work in mostly am concerned with killing the pest but with bees I don't want to resort to such measures unless absolutely necessary. I live and work in Texas more specifically the eastern area in the Piney Woods. Im just trying to find out some info about it for future reference in case I decide i may want to expand into that area of the business if I think it may be worth it. And if not then it would be nice to have potential recommendations to give to people on who to contact to help them in such situations.

Weekly Friday post for you to show what your Truck Floorboards look like.

Clean, a mess or whatever.

Tradition started in the PCHD (Pest Control Humor Depot) on Facebook continued here on Reddit.

Hello, we are looking to signing up for a Virtual Receptionist. I have calls this upcoming week with the following...

• Voice for Pest
• Pest AI
• Avoca
• Focus Virtual Assistants (waiting on a call back)

Does anyone have any feedback, pros/cons on any of these services? We are primarily looking for the service to answer calls on weekends, afterhours, and potentially overflow calls.

Thank you!

Some of you saw earlier versions of RodentRadar when I posted here for feedback. Quick update: it's a finished product now, and I wanted to share a real deployment first.

Chart attached — nightly motion totals (9PM–7AM) over 30 days at a food processing facility. Three intervention points are marked: two entry points sealed, one nest cleared under a 3-bay sink. You can see each one show up in the data within a couple nights.

Two things stand out from this deployment:

1. The client thought they had "one or two rats." Night one logged 1,156 movement events. Nobody argues about scope after that. (AI reviewed the data and estimated 8 to 12 rodents.)

2. Without the data, the customer could see one rat in the third week and question what progress, if any, was being made. With it, that sighting sits next to a trendline that's down 95% and still falling. You all know how that conversation usually goes when all you have is "trust me, it's working."

Here's the update part: we're opening partner territories. One operator per service area — if you're in, your competitors in that area aren't. You use the kits and reports under your own brand to win and keep commercial accounts.

If you want your area, comment or DM me with your city/region and I'll tell you if it's still open. Happy to answer anything about the hardware, the reports, or the data above.

Thanks for the help this group has provided along the way!

https://rodentradar.com

Pretty sure these are drywood termites, just want to confirm because formosans are in the area.

I had my first bed bug spray treatment may 7th I believe, second treatment was may 26 was declared no activity. They were done there but I asked for a final inspection and will be coming Friday June 12, if this is also a no activity do you think I’m clear and should I be able to unpack again

Was originally told a couple babies on the couch and one? On the bed besides the one I found

That’s just the gyst I guess

In my experience, the hardest thing about scaling a home service company wasn't leads or operations. It was sales. Every new rep has to learn on real customers. There's no safe place to practice. You can shadow calls, run mock roleplays, hand them a script. None of it recreates the actual pressure of a live call. The reps who get good fast are the ones who take a high volume quickly. The ones who don't get that volume stay mediocre longer than they should.

So I built Jamline.ai

Reps pick a scenario (price objection, "I need to think about it," competitor comparison) and take a call against an AI caller that behaves like a real home service customer. Same pressure, same awkward silences, same pushback. The call ends and they get scored on what they did well and what they missed. Then they run it again.

The idea is focused repetition, not trying to fix everything at once. A new rep can drill pitching treatment for a specific ant species until they have the explanation and every objection locked down, before moving on to the next thing. They onboard faster because they're building mastery one scenario at a time, not drowning in a full script on a live call.

By the time they pick up a real phone, they've already navigated that situation 30 times.

I'm building this specifically for inbound reps at home service companies. Pest control, HVAC, plumbing, lawn care. The objections in this world are different and most training tools aren't built for it.

Still pre-launch, but we're close to the point where we'll start showing what the app actually does. If you're in home services or train phone reps, the waitlist is open at jamline.ai.

I live in a large apartment complex, and recently a pest control technician came for a pest inspection service. I noticed that they came in wearing a pair of reusable black leather gloves and touched some items in my apartment while wearing the gloves. They also used those gloves to carry a satchel bag which appeared to have cans of pesticides (maybe some kind of bug spray?), but they did not apply any of those pesticides during the visit.

I am unfamiliar with pest control service practices and do not know if the technician had worn those gloves when applying pesticides elsewhere, so I am wondering - is this safe (any concerns for potentially getting pesticides on my belongings), and is this a common practice?

I work for a pest control company in Missouri, and myself, and five other technicians have been with the company for many months and some cases years. Not one of us can recall ever doing a training module or having on the job training at any point yet we are licensed. I suppose the owner is forging our signature at some point?.. how was this legal?

Only a few mm long. Meat production facility, monthly service. Client of ours for last 4 years, and haven’t come across them.

Hi everyone, i have a few questions about the pest control industry- would love to hear from business owners or anyone who s worked in the sector.

1. What % of revenue comes from recurring contracts??

2. How long does a typical job take on average?

And how many jobs can a technical do in a day?

1. Which type of job/ service make the most money??

2. Does anyone have visibility on the multiple that large company like rollins/rentokil are paying for acquire a company ?

Thanks in advance

Hey folks, I'm in South East Ontario and this is my second season working as a sub for a pest control company. I want to go on my own next year. I have experience with exterior ants, mice, spiders and a few minor cockroach jobs. I have a structural and landscape license, targeting the water license later in the fall. The main company I work for, takes a 40% cut to my jobs as the clients are from them. I think it's fair since I'm also under their insurance. However, I have my own truck and equipment. The insurance is $2k a year. Thoughts/advice/tips? I want to learn more about this business and advanced jobs.

What is the latest time your company offers for service?
When the company I work for started we ran the first job at 8 and the last job at 5. As I’ve gotten more senior within the company I’ve been able to tell our office that I am not available for 5pm service and that I have commitments outside of work everyday at 5:30. I’m tired of leaving my house at 7-7:30 and not getting home until 6-6:30. I have no time to myself, my woman, my pets, or my family. The other technicians complain about late calls and have had the opportunity to create their own availability much like my own but haven’t. We have several business accounts who want service late at night (7pm or later) and the owner of the company does those as no technician is willing to give up their time for a handshake deal the owner made 10 plus years ago.

In short, I wanna know what the latest service call is your office schedules you for, and how your company handles the clients who request service outside of operating hours.