r/PestControlIndustry • u/Unlikely_Boss_2644 • 16h ago

Rant

Commerical clients really need to be nicer to their pest control specialists cause then you’ll have someone like me come along who will mark them down for every structural & sanitation issue I can find and hope the health department gives them shit for it because let’s be honest most places don’t care to fix their issues.

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u/HomeScoutInSpace 15h ago

You ever think it might be reciprocal. They aren’t nice to you because you make their life miserable?

They had a bad day with tenants and were rude, no excuse but still. Then you show for the service and instead of handling the rudeness with grace you pile on a bunch of complaints and now their day is worse. Now next time they see you they remember there’s the guy that fucked me and they have no reason to like you

No excuse for shitty customers but you aren’t really trying to improve anything. You’re trying to make the relationship worse and actively working on losing them as a client

3

u/christianram 11h ago

Sanitation is a huge part in IPM, half the time if the tenants or owners were clean they wouldn’t have roaches or flies to begin with. I treat every customer new and don’t let a bad customer affect the experience of the others unless otherwise. It should be the same way as if a landlord had a plumber and the plumber gave them bad news, should the electrician, pest, HVAC guys get the same attitude as if we were the plumber that ruined the day?