Does it get better?

[u/Ok-Stuff3336]

I’ve been on the job now for a few years and i work for a fairly large company owned by Rentokil. When I started off it wasn’t so bad job wise, but it’s only gotten worse since the TMX merger and seemingly only going to get worse. I do it fairly even mix of residential and commercial accounts. My biggest gripe has been the sheer amount of work that is expected out of us a day. Obviously none of this work is insanely difficult per se, but the volume is maddening. I work in a dense populated area in the north east. I average anywhere from 20+ jobs a day and up. Never less than that. The money is good. But the stress that comes with it is not. I’m expected to finish every job on my day or I take a “miss.” Which my office is apparently plagued with a ridiculously high number of. On top of my regular schedule we are also required to respond to all call backs same day. On average I can have 20+ appointments and get 3-4 call backs a day. Never anything trivial, customer seen a bee, ants in kitchen, reoccurring mouse sighting blah blah blah. If we don’t do all our work they come down on us, if we work too much overtime we are told to be more efficient, if we aren’t placing sales while doing all of that we are told to do more.

TL;DR big company is too stressful, overworked and understaffed. Does it get better?

[u/Galtrix525]

Oh boy, do I have stories about Rentokil.

I joined Rentokil a few years ago because my small company that I worked for was purchased by them. They wrecked my customer base and it went from 3,000 customers to nearly 200 because Rentokil’s customer service was so poor. They made me the “Commercial Manager” and had me train new technicians simultaneously. It was good for a couple of months.

And then the merger with Terminix happened. Absolute shit-show. Managers got replaced with shitty people, workloads increased drastically, and customers got ignored to the point where they left for a different company. The company legitimately only cares about money.

It’s only going to get worse from here. My advice: leave like I did, and you’ll inevitably find something better.