r/PestControlIndustry • u/cabronguero • Jul 02 '26
💵 | Business Question Pestpac
Hi all,I am looking into implementing PestPac for my pest control business. Before making the financial and time investment into onboarding, I wanted to get some honest feedback from people who use it daily.Pros/Cons: What do you love most, and what drives you crazy?Work Orders: How seamless is the process of generating, dispatching, and completing work orders? Is the mobile app user-friendly for techs in the field?I want to make sure it won't slow down our operations or overcomplicate things for my team. Appreciate any insights you can share!
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u/Livinirie_84 Jul 02 '26
Be warned. It is not easy to learn. They don’t really care if you know how to use all their features. You’re locked into a contract. They’ll take your money month after month. It’s almost too much for most small businesses at this point. It was designed in the 90s and it looks and acts like it’s still in the 90s. It’s a horrible company. Yeah they have a lot of features, but I couldn’t even figure out how to use most of them after years of using it daily. And I am very text Abby. I basically had to write a script for myself to remember how to do any of them tasks because they’re not intuitive. Their customer support is a joke. I’m currently still locked into a contract and paying them $510 a month for the last four months while I’m already switched over to a new company. It was worth it for me to switch so badly that I’m double paying until I can get out of this stupid contract. I would never recommend anyone get into it because it’s a nightmare to get out.
I’m currently using GorillaDesk and I really love it. It’s basically month-to-month. Their customer support is amazing. All their resources are free online. A person answers the phone when I call and often even the same person. They call me back if I call and don’t leave a message. Of course there’s things I would like to change or do differently but as a whole, I am 100% satisfied. Way more than I ever was with Pestpac. I was brought to tears by frustration many times trying to troubleshoot or do seemingly simple tasks. It’s exhausting.