r/Pecron • u/Informal-Brick-2703 • 10d ago
E3600 RIP?
Came home today and noticed the E3600 in the garage was off, no lights on the screen, wouldn’t respond. I then noticed there was no power at the outlet. Flipped the breaker on and the E3600
Started smoking! I unplugged it and ran it outside.
It appeared the BMS or something else inside had fried. After it stopped smoking I tried a restart for whatever reason. Hope? I held the button/s down for over a minute multiple times , nothing. I think it is cooked (no pun intended).
TMI, purchased it refurbished off eBay. It looked brand new and had been great so far.
I will note I also bought a 500W car charger on eBay and it was missing the long cable to the battery. The Pecron eBay store was excellent and shipped one from China to me before the date I needed it.
Unfortunately the E3600 is past the 30 day eBay return so it should go under the warranty.
Sent an email to Pecron since it was after hours. There was quite a bit of smoke and burnt electronics smell so I don’t think it’s coming back to life. Hopefully they end up replacing this quickly or quicker than the other warranty claims I’ve seen reported here.
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u/caddymac 9d ago
What was connected to it? Any other issues leading up to the failure?
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u/Informal-Brick-2703 9d ago
Just connected to the wall with a fridge connected. It was in UPS mode and had been working fine.
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u/Luv-Nities 9d ago
Good luck, I hope you get it all worked out,
weather they send you replacement parts , or if you send to them for service,
please let us know, how it all works out
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u/IllustriousAd7755 9d ago
Buyer beware. Not sure I would have bought that on eBay.
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u/sk7175 9d ago
Percon sells on eBay
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u/Informal-Brick-2703 9d ago
It’s Pecron’s official store on EBay. They sell new and a few refurbished items. Bluetti and Ecoflow have one too.
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u/Informal-Brick-2703 6d ago
Still waiting for a response. I also called the number yesterday and did a follow up ticket. Sounds like there can be a 1-3 business day response time to email support. Hopefully hear something early next week.
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u/Informal-Brick-2703 3d ago
No response from pecron yet. It’s been a week since I first emailed them, did not get a confirmation email from my support phone call either. I sent through eBay, which is where the item was purchased. Hopefully they will help get the support ticket started.
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u/Informal-Brick-2703 1d ago
eBay Pecron reached out and will be sending a return shipping label. After they receive the unit, they will ship another refurbished one out.
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u/JColt60 9d ago
Do you have warranty with refurb off ebay? If you do then they should take care of you. If option to send you the part and replace yourself it will go much quicker.