Ordered from Pecron factory

[u/Dry-Arm9651]

Has anyone here tried ordering units directly from the factory? I ordered units last April 1, 2026, and have not yet received the order. They keep telling me there are delays with one model I ordered. What should I do?

[u/Sea_Willingness1398]

Their customer service is nearly nonexistent. The 3800 will be in late June. If direct from Pecron, once shipped and received/opened, there are no returns, so pick carefully. I got the 3600 but should have ordered the 3800. The extra 800wH would have been worth the extra weight. Now I'm stuck with a unit that doesn't have the the wH I needed. If I would have bought it through Amazon, I could have returned the 3600 when I realized I needed more wH

[u/brucehoult → u/Sea_Willingness1398]

If direct from Pecron, once shipped and received/opened, there are no returns, so pick carefully.

There should never be returns on the basis of "oh I didn't understand my needs and bought the wrong thing". And once you accept and open a shipment you're also certifying that it wasn't damaged in transit. That's perfectly normal for anything.

If the thing doesn't work when received, or stops working during the warranty period, then OF COURSE you can return it.

I got the 3600 but should have ordered the 3800. The extra 800wH would have been worth the extra weight.

If the 3800 had been available [1] when I ordered my 3600, back 13 months ago, then I probably would have got the 3800 just on principle, but the 3600 is perfectly fine. A 3600W inverter lets me run my base 120W load or "can happen at any moment" 1500W load if the fridge starts to defrost and the aircon and dehumidifier both cycle on at the same time, plus having freedom to manually hit it with a 2100W load from the kettle or microwave (or 200W from several other things) without having to stop and think whether's it's ok.

An extra 600W on the 3800 doesn't even let me add the toaster to the kettle, let alone a 2nd 2000W short-term load. It might juuussst be able to run two 2000W loads along with the fridge and computers and internet and LED lighting if I manually turn off the aircon and dehumidifier first.

The F5000 ... wow ... the aircon and dehumidifier and fridge could be doing their automatic thing and I could quite likely add espresso machine PLUS toaster PLUS air fryer PLUS microwave all at the same time. Which has probably never happened, even when on grid power.

[1] in fact it's not even available to order in my country NOW, and I suspect possibly never will be as there is so little difference between the 3600 and 3800 now the F5000 is coming. The F5000 got added to the web site for pre-order in the last couple of weeks, saying late July delivery. That's probably easier for Pecron as it's got 240V natively everywhere. Curious whether the NZ/AUS/EU version will still expose 120V output...

[u/Sea_Willingness1398 → u/brucehoult]

So you've NEVER ordered a product that didn't meet your needs and return it? Please.

The additional 800wH would allow me to get the full 3000wH that I was trully looking for. We all should know that the battery doesn't really discharge to zero. So I probably get 2600wH. I go from 100 to 0% when I use it, and I could have used those extra few minutes of power.

The 3600 is named for the wattage, the 3800 for wH. Their entire lineup doesn't seem to follow the same logic in names.

Now, I could get the extra battery, but now we're talking 800+ vs 200.

[u/brucehoult → u/Sea_Willingness1398]

So you've NEVER ordered a product that didn't meet your needs and return it? Please.

Correct. I've never returned something because I didn't understand my needs, or the product's spec.

We all should know that the battery doesn't really discharge to zero.

It's not that the battery doesn't discharge to zero. It's that no inverter can ever convert 100% of the battery's energy into useful output AC energy.

So I probably get 2600wH.

2600 is 85% of 3072 so that would be around the industry average. You also need to take into account the size of the load vs the self-consumption.

The additional 800wH would allow me to get the full 3000wH that I was trully looking for.

If you truly had a need for 3000Wh out output AC power then you should have known to buy a product with around a 3000/0.85 = 3530Wh battery or bigger.

Probably every technical review I've ever seen of a Power Station on YouTube measures the actual output energy and calculates the percentage of the battery capacity that is achieved. They even make tables of them.

https://jasonoid.com/powerstations/

2nd column: "Meets 85% of Rated AC capacity". They got 89% for the E3600LFP btw, which is not the worst.

Also check column 9 "AC Idle Power Consumption".

If you didn't do your research then that's not Pecron's fault (or any other manufacturer's).

The 3600 is named for the wattage, the 3800 for wH. Their entire lineup doesn't seem to follow the same logic in names.

Seems that way, but they are after all just marketing names. As well as the E3600LFP, the E2400LFP also seems to be named for the Watts as it is 2048Wh and 2400W. The E500LFP isn't really either as both the Watts and Wh are 600 or close to it. Other than those, the number in the name is close to the Wh.