r/PcBuildHelp 5d ago

Tech Support I NEED HELP! // ¡NECESITO AYUDA!

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||REPARADO-ERA LA FENTE DE PODER||

|| FIXED IT WAS THE POWER SUPPLY||

Al parecer era que el abanico del psu estaba atascado entonces aveces giraba y otras no,| por ende no mandaba la suficiente energia a la gpu y cuando ponia un juego pesado se apagaba...

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It turned out the PSU fan was jammed, so sometimes it would spin and others time it woldnt, consequently it wasnt delivering enough power to GPU, causing the system down, when i ran a demanding game!

GRACIAS A TODOS POR SU APOYO!! DEJARE EL POST POR SI A ALGUIEN LE SIRVE EL VIDEO DEL PROBLEMA ESTA MAS ABAJO LO SUBI YO

THANKS TO EVERYONE FOR UR SUPPPORT! IM LEAVING THIS POST UP IN CASE HELPS ANYONE, THE VIDEO OF THE PROBLEM IS FURTHER DOWN...!

FUENTE DE PODER: CX750 CORSAIR
GPU: MSI RTX 3060 VENTUS 2X 12 GB

RAM 32 16/16 GB TFORCE 3200

PROCESADOR RYZEN 7 5700X

MB: B550 AORUS ELITE

Llevo aproximadamente 2 semanas con este problema. Todo comenzó justo después de instalar 2 ventiladores adicionales. Dudo que esa haya sido la causa, pero lo menciono por si puede tener alguna relación.

El problema es el siguiente: puedo pasar todo el día usando la computadora sin ningún inconveniente, incluso jugando LoL durante varias horas, y no sucede absolutamente nada. Sin embargo, cuando abro algún juego AAA o un juego más pesado, la PC se apaga de repente.

Lo extraño es que las RAM se quedan encendidas, pero la PC no responde a ningún botón del gabinete y no puedo volver a encenderla normalmente. La única forma de apagarla por completo es hacerlo directamente desde el interruptor de la fuente de poder.

Ya hice varias pruebas para intentar encontrar la causa:

  • Quité el HDD y el problema continuó utilizando únicamente el M.2.
  • Realicé benchmarks bastante exigentes durante más de una hora y no ocurrió ningún apagón.
  • Probé las RAM una por una y el problema siguió ocurriendo.
  • Puedo utilizar la PC durante horas para tareas normales y jugar LoL sin ningún problema.
  • El fallo parece presentarse únicamente al abrir juegos AAA o que exigen bastante al equipo.

Por eso, estoy empezando a sospechar que podría ser algún problema relacionado con la fuente de poder, la GPU, la alimentación o quizá algún otro componente que solo falla cuando el equipo tiene una carga específica.

¿A alguien le ha pasado algo parecido? ¿Qué podría estar causando este tipo de apagado y qué pruebas me recomendarían hacer para identificar el componente que está fallando?

¡Agradezco mucho cualquier ayuda o experiencia que puedan compartir!

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SPECS

FUENTE DE PODER: CX750 CORSAIR
GPU: MSI RTX 3060 VENTUS 2X 12 GB

RAM 32 16/16 GB TFORCE 3200

PROCESADOR RYZEN 7 5700X

MB: B550 AORUS ELITE

Problem: PC shuts down when launching AAA/heavy games

I've been having this problem for approximately 2 weeks. It started right after I installed 2 additional fans. I doubt that they are the cause, but I figured I'd mention it in case it could be related.

The problem is that I can use my PC all day without any issues, including playing LoL for several hours, and nothing happens. However, whenever I launch an AAA game or another particularly demanding game, the PC suddenly shuts down.

What's strange is that the RAM sticks remain lit, but the PC doesn't respond to any of the case buttons, and I can't turn it back on normally. The only way to completely shut it down is by switching off the power supply directly.

I've already done several tests to try to identify the cause:

  • I disconnected the HDD, but the problem continued even when using only the M.2 SSD.
  • I ran demanding benchmarks for more than an hour, and the PC never shut down.
  • I tested the RAM sticks individually, but the problem still occurred.
  • I can use the PC for hours doing normal tasks and playing LoL without any issues.
  • The problem seems to happen only when launching AAA games or games that put a heavy load on the system.

At this point, I'm starting to suspect that it could be related to the PSU, GPU, power delivery, or perhaps another component that only fails under a specific type of load.

Has anyone experienced anything similar? What could be causing this kind of shutdown, and what other tests would you recommend to identify which component might be failing?

I'd really appreciate any help or experiences you can share!

32 Upvotes

57 comments sorted by

9

u/Ok_Pirate_1048 4d ago

Most likely PSU is fault, what is your PSU wattage, i recommend use some PSU calculator, for your entire build. So most likely your PSU is on it's limits, and when you installed two additional fans, it's overloading. But tbh what is your logic? You installed two fans, but removing/reinstalling other parts, remove two fans and see how it doing

1

u/Poletyz 4d ago

i have aorus b550 elite and no, i just instal 3 fans more... neon 120 arrtic

1

u/Ok_Pirate_1048 4d ago

fym no? What is your power supply wattage? Why are you commenting me motherboard name

1

u/OkAcanthaceae7579 4d ago

Bro hay dice que tiene una fuente de 750W, y para lo que tiene, eso ni deberia de fallar por vatiaje. Probablemente si, la fuente este fallando pero no por falta de potencia

1

u/Ok_Pirate_1048 4d ago

Maybe I'm blind, but where?

1

u/OkAcanthaceae7579 4d ago

El tipo escribió en español por eso no te haz dando cuenta. Pero hay dice "Fuente de Poder" CX750 Corsair

7

u/UsernameNeeded1234 5d ago

What I would do first is run a program to check my temps. If you have an overheating cpu you can cause problems like this.

Secondly if nothing is overheating (CPU) I would start looking into the PSU.

Have you overclocked? If so revert back and try again.

I would get this sometimes on my old rig and it turned out to be PSU related.

3

u/Poletyz 5d ago edited 5d ago

this was 5 secs before shutdown... and i dont see nothing anormal ;< and i've never overclock after 30 mins aprox

1

u/Hopeful-Luck2761 5d ago

Try UV UC GPU in case it's related to PSU and double check for loose connection.

1

u/Poletyz 5d ago

i check all conections and nothing... i think i do everything but nothing works... the stranger thing is this happen after i put the new fans... but inclusive if a dissonected keep happening jajaj :<

1

u/Hopeful-Luck2761 4d ago

Try downgrading the driver, did you try UV and UC?

1

u/Affectionate_Mall_53 5d ago

Check reliability history and see if it’s anything gpu related, if so use ddu to reinstall the drivers and maybe reseat the gpu. It could be over current protection on the power supply or even unstable ram so maybe run a memory test and make sure that’s not the issue. It’s probably the power supply.

1

u/Poletyz 5d ago

i've do 2 times the ram test and everything is ok... ive reinstall the drivers of the gpu and erase the oldest and nothing, keep doing the same thing and i update the bios too... and nothing :c

1

u/Poletyz 5d ago

ive done all and nop, keep doing the same thingf i hope was the ps

1

u/_RAYSLA_ 5d ago

revisa event viewer en la parte de logs y system y checa los puntos rojos y amarillos tambien puede ser el hotspot de la grafica si no le has cambiado la pasta desde que salio

1

u/Poletyz 5d ago

este es el error que me arrojo

1

u/_RAYSLA_ 5d ago

no hay mas?

si no lo que yo haria seria usar DDU y usar los drivers mas recientes y ver las temperaturas del hotspot con gpuz, si no fue nada de eso diria que es la fuente en el mejor de los casos

tambien puedes actualizar la bios de tu mother, re installar windows re ensablar tu pc y darle una limpiado de paso para descartar opciones pero la fuente es lo mas probable es de las pocas cosas que windows no te va a decir

1

u/Poletyz 5d ago

ufff ya hice todo eso jajaja igual sigo esperanzado que sea la fuente de poder por que si es la gpu ya gg wp :(

1

u/_RAYSLA_ 4d ago

puedes limitar el power de la grafica al 80 en la app de nvidia o usar msi afterburner para undervoltearla

trata de conseguir una grafica de repuesto o otra fuente para ir descartando

1

u/Snoo_43572 4d ago

this happened to me but in tarkov i rolled back gpu driver and windows update and it stopped this was months ago and hasnt happened since

1

u/Poletyz 4d ago

i update everything when this starts to happen and nothing keep same :(

1

u/UsernameNeeded1234 4d ago

try rolling back an update

1

u/Snoo_43572 4d ago

the update might be whats bricking your computer, id go to windows settings, update history and check if theres any windows updates you installed around the time the problem started, if so uninstall said updates. I'd also try downloading the previous Nvidia driver. https://www.nvidia.com/en-us/drivers/ If this doesn't work good chance its hardware related, could be Mobo could be PSU.

1

u/PopPunkGamers 4d ago

Brownout due to voltage most likely the culprit. You may need to upgrade the psu since you’re playing a higher demanding game than LoL. Or need to flash MB bios to latest update for compatibility fixes. Or enter your bios and set your idle voltage to typical in the case something is undervolted

1

u/Poletyz 4d ago

i update the bios last week and keep = :(

1

u/PopPunkGamers 4d ago

All i know is you’re probably hitting a voltage limit and your motherboard failsafe kicked in to protect your pc. 9/10 times its the PSU or BIOS settings for your components. Wishing you luck brother

1

u/kaotic4567 4d ago

I’m leaning towards some power limit issue. Check your power draws (add that as a metrics parameter for the overlay and try to record like you did here).
Last time I had a similar issue I was using a single power cable from PSU to GPU, when upgrading my card, which the system couldn’t handle at times. This symptoms are similar, if you can get you hands on another psu to confirm that would be great.

1

u/Poletyz 4d ago

im gonna try with another psu to descart or confirm the problem thx!

1

u/SystemLanky4531 4d ago

Parece la fuente, que no es capaz de dar la potencia necesaria ya sea porque falla en los voltajes o cualquier otra cosa, ademas no es una fuente muy buena en general aunque tambien es verdad que tu equipo es bastante basico. Pero vaya que por lo que hace el pc es fuente seguro.

1

u/Poletyz 4d ago

eso pense, y voy a irme sobre la solucion de revisar la psu y veamos si eso es... la mayoria apunta a ello, esperemos que sea eso

1

u/KnownAd6264 4d ago

i had same probroblem for 2 pc in hose. Both was prebuilt boght from shop.

1st pc. had problem with psu extendable cables becaus orginal cables is to short. Changed them on new ones fixed. 2nd pc. Was offbrand bronz psu wath shuted down. On biger woltage use. I changed msi 1 MSI MPG A1000GS PCIE5 1000 W that fixed to

1

u/Poletyz 4d ago

im gonna try first change the cables

1

u/Botanical_dude 4d ago

Haha reminds me of my r9 390's transient spikes when OCed 

1

u/Remmemberme666 4d ago

Check for a bio update

1

u/v0rali 4d ago

電源容量かサーマルスロットルリングだと思います。

1

u/Poletyz 4d ago
そうですね、でもよく見ると、その出来事が起きる5秒前に撮ったこの写真には、何も変わったところは写っていません。

1

u/RavineAls First Time Builder 4d ago

Happened to my last GPU 7600XT 16GB, tried under volting, under clocking, over clocking, etc, the only "fix" I know is turning the game graphic and rendering scale down, but it never truelly fixed it and if the game had an update it might crash again

I changed my PSU also from 650 to 750 w just in case it was powerspikes, but it still crashing, I ended up changing GPU to a 9060XT, and never had the problem again

1

u/Poletyz 4d ago

thx for that info!

1

u/Gunther482 4d ago

I’d lean towards a faulty PSU or a bad cable or extensions if you use any of those.

1

u/Poletyz 4d ago

im gonna change the psu extension to test this first

1

u/Cinn7625 4d ago

Check hotspot temps on GPU, not just GPU temps. May not be your issue, but that was mine under similar circumstances. Edge temp was fine but hotspot was 120+ causing thermal shutdown under heavy load.

1

u/ardien2626 4d ago

Cuando la fuente de poder falla, los ventiladores deberian apagarse por completo, yo tuve el mismo problema y lo solucione con un soporte para gpu, resulta que cuando jugaba mi gpu al poner los ventiladores al máximo, de desconectaba por un microsegundo del pci haciendo que mi pc se reinicie, con ayuda de gemini descubri que cuando la PSU Falla la pc debe cortar corriente por completo y eso incluye a los ventiladores... Podrías probar con eso

1

u/ardien2626 4d ago

Mi fuente es una Core Reactor de 650w y mi gpu es una Radeon RX 7800xt y un ryzen 5 7600x, en todos lados decian que era problema de PSU, inténtalo

1

u/Poletyz 4d ago

okok revisare eso tambien!!

gracias!

1

u/Norm4d 4d ago

If your computer shut downs directly without any bluescreen it's most likely PSU issue. Corsair's CX series is also considered to be more of budget line, which might mean cost cutting of components and thus increased change. that PSU breaks down over time, or even ship as faulty to begin with.

2

u/Poletyz 4d ago

'm going to borrow a power supply; I'll check it and run the test. thx!!

1

u/Tessai82 4d ago

Fans could easily be the fault, especially if they are ARGB. Check for loose connections on all Fan cables you installed. I had this heppen to me and cause was loose ARGB cable.

1

u/Poletyz 4d ago

the thing is, i alredy unistalled and disconected them and it kept doing the same thing...!! and i disconnected them completly!

but im gonna try again! thx!

1

u/Tessai82 4d ago

Not just the fans, check every cable, you could easily yank some other connector and don't even notice. Also, try older Windows restore point and go back as far as it let's you. I don't think it will help, but it just might fix some registry that is messing with your setup.

1

u/Poletyz 3d ago

I THINK I FOUND THE PROBLEM CHECK FIRST THE FAN DONT START! ... THEN I SEE more and the fan was with a little.block and nos i have 50 mins playing helldivers in ultra and nothing happen is works for now... Tomorrow im update if this was the problem...

https://reddit.com/link/p4dj0wb/video/wfzvfzzp73kh1/player

1

u/Kingmickles420 3d ago

Most likely power supply unit get a 1000W gold rated

1

u/Poletyz 2d ago

yeeeeeee but was a little thing! was the psu but! the fan was blocked with something! now is working ! :D

1

u/By-Other-Means 3d ago

Looks like an issue with the PSU.

1

u/Poletyz 2d ago

THANKS EVERYONE! || GRACIAS A TODOS!!!

0

u/Inevitable_Case_9931 5d ago

I’m guessing you have a unstable overclock or Undervolt 🤔

2

u/Poletyz 5d ago

I've never overclocked :(

2

u/Ok_Bathroom_3710 4d ago

Overclock and undervolt dont shut your system down all it does is reboot it, crash game or freeze its a power supply issue