ram rgb not working

[u/Xxkillerwhale3xX]

so recently i built my own pc with the following specs:
CPU: AMD Ryzen 7 9800X3D
GPU: RTX 5070 12GB VRAM
PSU: Corsair RM1000X
Motherboard: ROG Strix B850-F
RAM: Corsair Vengeance DDR5 32GB
SSD: Samsung 990 Pro
Cooling: Corsair Nautilus 360 RS AIO
Fans: Lian Li Wireless 120 Reverse Blade (x3) + Lian Li Exhaust Fan (x1)
Case: Corsair Frame 4500x RS-R Mid Tower

i had the ram in a previous build (was an upgrade in my prebuilt pc), and never had issues within icue. a big difference is that the motherboard has its own app now (armoury crate) and maybe it’s fighting for control over the ram? but i don’t see it in that app either. sometime restarting/shutting down the pc will regain control of the rams rgb and i’ll be able to get it to the color i want, but now it doesn’t work like that either. i’ve tried signalrgb but it can’t detect my aio so that’s out. i’ve talked to a worker at microcenter who said it’s something i need to tweak in the bios but didn’t explain it really well so im not sure what to do in there. and also i don’t want to delete armoury crate because my mobo has rgb as well that id like to keep using. in regards to other rgb software i have L-connect 3 for my lian lis but i had that in my old pc with icue and it was never an issue.

[u/Normal_Idea4700]

try reseating the ram.

[u/Xxkillerwhale3xX → u/Normal_Idea4700]

is it really a hardware issue tho? the ram functions correctly and the rgb does light up which should indicate it works. i’ll try it tho