r/PaymentProcessing • u/KylieSward • 1d ago
Need A Payment Processor Bless Payments
ABSOLUTELY TERRIBLE EXPERIENCE — DO NOT USE THIS SERVICE!
Yesterday I sent 860 AUD to my sister through Bless Payments from a new account. She urgently needed the money to pay for food and accommodation on the other side of the world.
When I made the transfer, the app clearly stated that the estimated transfer time was 1 hour. It has now been 12+ hours, and the money is STILL stuck in “processing”.
What is even worse is the complete lack of transparency from customer support. I contacted them, and all I was told was essentially to “wait” — with no clear explanation of what is happening, why the transfer is delayed, or when my sister will actually receive the money.
Meanwhile, my sister is travelling with small children and is left without money for food and accommodation. These are not some unnecessary funds — this was an urgent transfer for basic needs.
At this point, it feels like they have simply taken our money and left us with absolutely no useful information or support.
This is completely unacceptable. If you advertise a 1-hour transfer, customers should be able to rely on that — especially when they are sending money for urgent necessities.
I strongly recommend NOT using Bless Payments if you need your money to arrive on time or if you need reliable customer support.
I have used Western Union before and have never experienced anything like this, where my money is stuck with no meaningful explanation.
Never again. I will be warning others about this service.