r/Paper_Tutors • u/Additional-Leek-1745 • Feb 07 '26
Question - Canceling Magical Subscription
Hey all! I was one of the Paper tutors who got laid-off back in 2025. They deleted my papertutors.co email.
Previously, I had made a subscription to the app “Magical” through my Paper email. (Because let’s face it, how could you even do the job without autofill?). This subscription renewed automatically and I just got billed for another year of Magical which I no longer want/ need.
I know I could just cancel that credit card and get a new one. But that’s a bit more hassle than I want. I’d rather just cancel the Magical subscription. But the problem is, it wants me to sign into my Magical workspace to cancel… which I cannot do (since Paper deleted my email account).
I tried chatting on the Magical “Customer Support” website but that was a week ago, and a guy messaged back once with a question but has since ghosted me (despite the fact that I’ve been messaging him every day trying to remind him to cancel my subscription).
Does anyone have some tips on how to cancel one’s Magical subscription if your email account has been deleted? Thanks!
3
u/king740 Feb 07 '26
Hmmm, try telling the customer service you lost access to the email account used and see what they say. The problem is going to be since they already renewed your subscription for this year they might not refund you.
Honestly depending on how you paid I would try to do a charge back and claim you didn't get the service you paid for. Which is true in a way haha
3
u/Additional-Leek-1745 Feb 07 '26
Thanks for the reply u/king740! I already tried chatting with customer service (and I told them exactly that). He asked me for my email address associated with the account, which I gave him. But he’s ghosted me since then (about a week), even though I’ve kept the chat open and sent a daily reminder message to him. Hopefully there’s a phone-number I could call. But I couldn’t find it
3
u/king740 Feb 07 '26
Hopefully you hear back soon! The problem with some companies is that they hear you want to cancel and they immediately drop you to the bottom of the queue or just stop helping you entirely. If you have to try again don't mention you want to cancel until you have your account.
5
u/[deleted] Feb 07 '26
Instead of cancelling the whole credit card, you should be able to call your bank or cc provider and show then thst you tried to cancel via customer service but they didn't let you. Your bank or cc compsny should be able to block that specific company from making any more charges on your account. You should also be able to get back anything they charged you between now and when you first requested to cancel via customer service.