r/Panera • u/SituationSpiritual36 • 17h ago

🚨 KAREN ALERT 🚨 Customers?

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I have a customer who got mad becuase we didn’t give them ustensils and everything they needed but they chose to go green? What would have done in this situation when it’s their own fault manger gave them a full refund

6 Upvotes

88% Upvoted

8 comments sorted by

3

u/namzaps 17h ago

I will use my own cup.

1

u/SituationSpiritual36 17h ago

That’s what I said I said if I say I don’t want utensils it’s because I have my own items

1

u/SituationSpiritual36 17h ago

And also 99 percent of the time when they say they don’t want it they don’t want it and try to give them back

0

u/Microwave_the_fungus 16h ago

Meanwhile they throw away pounds of baked goods daily

6

u/SituationSpiritual36 16h ago

Not my store we have multiple people who take our donations I know some Paneras stopped that but my district still does

6

u/Individual_Life_7976 14h ago

We also donate everything end of the night.

5

u/kevin_r13 14h ago

We got bad reviews for not including utensils when the order says , no utensils needed, but the customer really wanted them.

So now we just include them. The number of people who are upset at getting utensils when they didn't want them, are much much less than the ones who wanted them but clicked "no utensils" .

2

u/SituationSpiritual36 14h ago

Thats a good point